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MEET OUR AMAZING TEAM

Professionally Trained & Certified Commercial Locksmiths

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Kyle Trouland – President 
Kyle was born and raised in Monkton, MD. As a 3rd generation apprentice in a locksmith family, Kyle grew up spending his time cleaning the shop, copying keys, learning to rekey cylinders and has worked for Pimlico Key Service Inc. ever since.

Kyle worked with his father until his passing and now with over 35 years’ experience in locksmithing and security he is now the owner of Pimlico Key Service Inc.

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David Metcalf – Operations Manager
David is the Operations Manager for Pimlico Key Service Inc. and joined our team in 2017. He has played a key role in the success and improvement of our customer experience. His main role is to provide quality, expert critique, and analysis of security needs for our great clients. And he helps with the never-ending pursuit to better the company internally and externally.

David has a passion for locksmithing and has become a great mentor. He has been locksmithing for 25 years. David is also Medeco and LKM Certified.

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Randy Perry – Key Records and Project Manager 

  • 45 years of experience and has been with Pimlico Key Service his entire career
  • CML (Certified Master Locksmith)
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 Josh Cressman – Automatic Door Lead Technician 

  • Residential and Commercial Locksmith with 12 years of experience
  • Automatic Door Inspector and Technician since 2012
  • Has been with Pimlico Key Service Inc. since March 2018
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 Tom Katsoulis – Mechanical Service Technician 

  • Residential, Commercial and Automotive Locksmith with 19 years of experience
  • Has been with Pimlico since 2012
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Steven “Gilly” Smith – Electronics Technician 

  • Access Control, Safes, CCTV and Electronic Lock Technician with 14 years of experience
  • LKM Certified and KABA X-10 Safe
  • Has been with Pimlico since 2015
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Brian McCarthy – Safe & Mechanical Technician

  • Safe and Locksmith Technician with 6 years of experience
  • Has recently joined Pimlico Key this year
  • LKM Certified
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Jeff Hofstetter – Commercial Service Technician 

  • Service Technician with 12 years of experience and has been with Pimlico entire career
  • LKM and Medeco Certified
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Chris Wise – Shop Technician
6 years of experience and has been with Pimlico his entire career.

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Dan King – Shop Technician and Apprentice

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Evan Trouland – 4th Generation Apprentice

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Christine Rouse – Accounting Team

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Jennifer Rouse – Accounting Team 

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Roy Heisler – Marketing and Communication Team

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Samantha Cressman – Marketing and Communication Team